Services
We are here to meet your service needs with knowledge, experience and resources
Heart Line Stove Shop wants you to enjoy the comfort of your hearth products for years to come knowing that it is regularly maintained by one of our experienced technicians. We provide Warranty and Repair service for the products we sell, our trained technicians provide year round service, and we stock common wear parts for all our products.
If you encounter a problem with a product that was purchased at our store, we suggest that you take the following steps prior to calling to schedule a service appointment:
• Read your owner’s manual for answers to simple questions.
• Visit the manufacturer’s website for links to specific questions & answers.
• Refer to our categorized list of service questions on this website.
Most manufacturers provide detailed service information, and many problems turn out to be simple things that can be easily be handled by the homeowner. Taking these steps will save you time and expense. Should you still have an unresolved problem, please call us to schedule one of our professional service specialists to come to your home.
If you require a stove manual or a copy of a manufacturer’s warranty, most of these are available online at the appropriate manufacturer’s website.
If you encounter a problem with a product that was purchased at our store, we suggest that you take the following steps prior to calling to schedule a service appointment:
• Read your owner’s manual for answers to simple questions.
• Visit the manufacturer’s website for links to specific questions & answers.
• Refer to our categorized list of service questions on this website.
Most manufacturers provide detailed service information, and many problems turn out to be simple things that can be easily be handled by the homeowner. Taking these steps will save you time and expense. Should you still have an unresolved problem, please call us to schedule one of our professional service specialists to come to your home.
If you require a stove manual or a copy of a manufacturer’s warranty, most of these are available online at the appropriate manufacturer’s website.
STOVE CLEANING
Heart Line Stove Shop will provide instructions for the proper use and care of your appliance/venting system before, during or after the sale. Feel free to visit or contact us for help anytime.
Heart Line Stove Shop offers the ASH VACUUM which is handy for quick, safe cleanups; not to be confused with ShopVac.
Professional Service and Cleaning Maintenance
Heart Line Stove Shop maintains a full staff of experienced, qualified and trained technicians available for In-Home-Service.
Our Technicians are Factory Trained, NFI Qualified and fully Insured.
Our Service Trucks carry state of art diagnostic and testing devices only available from the appliance manufacturer and carry OEM service/repair parts should the need arise.
You are assured that should a part need to be replaced, our Technicians will pinpoint the problem and replace only what is needed and with parts carrying the OEM Parts Warranty.
If a failed component is still covered by Warranty, Heart Line Stove Shop will advise you, as well as handle the Warranty Claim for you. This is a service that only a Certified Dealer can provide.
Only Technicians employed by a Certified Dealer will insure you with a quick, efficient solution to your needs.
Call Heart Line Stove Shop to schedule an appointment at 603-532-4513
Heart Line Stove Shop offers the ASH VACUUM which is handy for quick, safe cleanups; not to be confused with ShopVac.
Professional Service and Cleaning Maintenance
Heart Line Stove Shop maintains a full staff of experienced, qualified and trained technicians available for In-Home-Service.
Our Technicians are Factory Trained, NFI Qualified and fully Insured.
Our Service Trucks carry state of art diagnostic and testing devices only available from the appliance manufacturer and carry OEM service/repair parts should the need arise.
You are assured that should a part need to be replaced, our Technicians will pinpoint the problem and replace only what is needed and with parts carrying the OEM Parts Warranty.
If a failed component is still covered by Warranty, Heart Line Stove Shop will advise you, as well as handle the Warranty Claim for you. This is a service that only a Certified Dealer can provide.
Only Technicians employed by a Certified Dealer will insure you with a quick, efficient solution to your needs.
Call Heart Line Stove Shop to schedule an appointment at 603-532-4513
STOVE REPAIRS
Heart Line Stove Shop offers full cleaning and maintenance service for all appliances we sell.
Everyone at Heart Line Stove Shop will take the time over the phone to troubleshoot your stove. It is our goal to get your stove back up and running as soon as possible.
When in doubt first refer to the manufacturer's owner manual which most can be found on the stove manufacturer's websites.
According to the manufacturers a pellet stove is likely to develop faults or problems as a result of lack of maintenance and or using poor quality pellets. Consider buying quality wood pellets to use in your stove as they burn more efficiently and reduce the amount of waste deposits in the heating appliance resulting in less required maintenance.
Check Air Leaks
If a pellet stove is not burning properly, the problem could be a result of air leaks through door seals. Take a look at the door seal and make sure seals with a perfect fit to eliminate air leaks. Air leaks in a door seal can result in creosote buildup in you stove. Door and ash pan gaskets should be check and replaced periodically. An ounce of prevention is worth a pound of cure.
Use Quality Pellets
Pellet heating appliance can perform poorly if poor grade of pellets are used. Wood species does not affect pellet quality, moisture does. Buy quality wood pellets as they burn efficiently and reduce clogging and buildup. Practice cleaning the appliance as often as it is recommended by manufacturers, this can be daily, weekly or monthly depending on the manufacture requirements. Empty ash regularly and dispose the waste safely.
Stove won’t light
Most stove that will not light or have problems lighting can be fixed by a good cleaning. Burn pots can accumulate ash buildup or hard deposits that cover over the igniting element causing ignition problems. Stoves also use a pressure switch to disable the feed system in the event that the draft is low or not present. Cleaning the burn pot, heat exchanges, venting, ash traps and air intakes periodically will help keep your stove working properly.
Pellets Feeding Poorly
If the electrical components are working properly, turn on the stove to check how well pellets feed into the burn pot. Poor feeding of pellets may be a result of an obstruction to the auger, bridging, wet pellets or excessive dust buildup in the hopper. In this case, clean out the hopper, un-jam the device check for foreign objects such as children’s toys, paper, nails, phones or various other things that sometimes end up in hoppers unknowingly.
Another common problem with the auger is that it might have a faulty motor or worn auger. If it is dirty then use a brush to remove dirt and debris. Oiling the bearings may allow the motor to work properly. If the auger is warn it will need to be replaced.
Pellet Stove Burning Poorly
For stoves that produce soot or smoke, this can be an indication that the pellets are of poor quality or the stove and venting are in need of maintenance. Remove wastes and accumulated debris from stove, clean the stove and venting. Check door seals and replace if necessary. If the problems persist switch to a different pellet brand.
For optimal performance of the vent, check that the maximum number of 90⁰ elbows has not been exceeded and that the horizontal length does not exceed 5’ at any point in the venting.
Sometimes environmental conditions exist in or around a home. These conditions may be caused by tight home or prevailing wind directions. Take precautions installing your stove to make sure these things will not affect your appliance.
Tip
The best way to trouble shoot pellet stove problems is to take a look at all components in the appliance. Make sure that the device is clean as most problems develop as a result of lack of maintenance.
Fact
There is no such thing as maintenance free pellet appliance. All appliances require maintenance. A happy efficient appliance is a clean appliance.
Everyone at Heart Line Stove Shop will take the time over the phone to troubleshoot your stove. It is our goal to get your stove back up and running as soon as possible.
When in doubt first refer to the manufacturer's owner manual which most can be found on the stove manufacturer's websites.
According to the manufacturers a pellet stove is likely to develop faults or problems as a result of lack of maintenance and or using poor quality pellets. Consider buying quality wood pellets to use in your stove as they burn more efficiently and reduce the amount of waste deposits in the heating appliance resulting in less required maintenance.
Check Air Leaks
If a pellet stove is not burning properly, the problem could be a result of air leaks through door seals. Take a look at the door seal and make sure seals with a perfect fit to eliminate air leaks. Air leaks in a door seal can result in creosote buildup in you stove. Door and ash pan gaskets should be check and replaced periodically. An ounce of prevention is worth a pound of cure.
Use Quality Pellets
Pellet heating appliance can perform poorly if poor grade of pellets are used. Wood species does not affect pellet quality, moisture does. Buy quality wood pellets as they burn efficiently and reduce clogging and buildup. Practice cleaning the appliance as often as it is recommended by manufacturers, this can be daily, weekly or monthly depending on the manufacture requirements. Empty ash regularly and dispose the waste safely.
Stove won’t light
Most stove that will not light or have problems lighting can be fixed by a good cleaning. Burn pots can accumulate ash buildup or hard deposits that cover over the igniting element causing ignition problems. Stoves also use a pressure switch to disable the feed system in the event that the draft is low or not present. Cleaning the burn pot, heat exchanges, venting, ash traps and air intakes periodically will help keep your stove working properly.
Pellets Feeding Poorly
If the electrical components are working properly, turn on the stove to check how well pellets feed into the burn pot. Poor feeding of pellets may be a result of an obstruction to the auger, bridging, wet pellets or excessive dust buildup in the hopper. In this case, clean out the hopper, un-jam the device check for foreign objects such as children’s toys, paper, nails, phones or various other things that sometimes end up in hoppers unknowingly.
Another common problem with the auger is that it might have a faulty motor or worn auger. If it is dirty then use a brush to remove dirt and debris. Oiling the bearings may allow the motor to work properly. If the auger is warn it will need to be replaced.
Pellet Stove Burning Poorly
For stoves that produce soot or smoke, this can be an indication that the pellets are of poor quality or the stove and venting are in need of maintenance. Remove wastes and accumulated debris from stove, clean the stove and venting. Check door seals and replace if necessary. If the problems persist switch to a different pellet brand.
For optimal performance of the vent, check that the maximum number of 90⁰ elbows has not been exceeded and that the horizontal length does not exceed 5’ at any point in the venting.
Sometimes environmental conditions exist in or around a home. These conditions may be caused by tight home or prevailing wind directions. Take precautions installing your stove to make sure these things will not affect your appliance.
Tip
The best way to trouble shoot pellet stove problems is to take a look at all components in the appliance. Make sure that the device is clean as most problems develop as a result of lack of maintenance.
Fact
There is no such thing as maintenance free pellet appliance. All appliances require maintenance. A happy efficient appliance is a clean appliance.
CHIMNEY SERVICES
Heart Line Stove Shop is proud to offer expertise with a host of chimney and venting issues;
Call Heart Line Stove Shop to schedule an appointment at 603-532-4513
- Chimney Relining
- Chimney Cleaning and Inspection
- Chimney Caps and Crown Repairs
Call Heart Line Stove Shop to schedule an appointment at 603-532-4513
