Services
We are here to meet your service needs with knowledge, experience and resources
Heart Line Stove Shop wants you to enjoy the comfort of your hearth products for years to come knowing that it is regularly maintained by one of our experienced technicians. We provide Warranty and Repair service for the products we sell, our trained technicians provide year round service, and we stock common wear parts for all our products.
If you encounter a problem with a product that was purchased at our store, we suggest that you take the following steps prior to calling to schedule a service appointment:
• Read your owner’s manual for answers to simple questions.
• Visit the manufacturer’s website for links to specific questions & answers.
• Refer to our categorized list of service questions on this website.
Most manufacturers provide detailed service information, and many problems turn out to be simple things that can be easily be handled by the homeowner. Taking these steps will save you time and expense. Should you still have an unresolved problem, please call us to schedule one of our professional service specialists to come to your home.
If you require a stove manual or a copy of a manufacturer’s warranty, most of these are available online at the appropriate manufacturer’s website.
If you encounter a problem with a product that was purchased at our store, we suggest that you take the following steps prior to calling to schedule a service appointment:
• Read your owner’s manual for answers to simple questions.
• Visit the manufacturer’s website for links to specific questions & answers.
• Refer to our categorized list of service questions on this website.
Most manufacturers provide detailed service information, and many problems turn out to be simple things that can be easily be handled by the homeowner. Taking these steps will save you time and expense. Should you still have an unresolved problem, please call us to schedule one of our professional service specialists to come to your home.
If you require a stove manual or a copy of a manufacturer’s warranty, most of these are available online at the appropriate manufacturer’s website.
Pellet Stove Cleaning & Maintenance Service
At Heart Line Stove Shop, we offer comprehensive cleaning and maintenance services for all the stoves we sell. Our expert team is dedicated to helping you troubleshoot your stove, ensuring it runs smoothly for years to come. If you're experiencing issues, don’t hesitate to give us a call—we’ll help you get your stove back in action as quickly as possible.
Proper Use & Care Instructions
Before, during, and after your stove purchase, we provide detailed instructions for the proper use and care of your appliance and venting system. Feel free to visit or contact us for any guidance or assistance—our team is always here to help.
ASH VACUUM
We offer the ASH VACUUM for quick, safe cleanups—perfect for maintaining your stove. Unlike a typical ShopVac, the ASH VACUUM is specifically designed for handling ash and ensuring a thorough, safe clean.
Proper Use & Care Instructions
Before, during, and after your stove purchase, we provide detailed instructions for the proper use and care of your appliance and venting system. Feel free to visit or contact us for any guidance or assistance—our team is always here to help.
ASH VACUUM
We offer the ASH VACUUM for quick, safe cleanups—perfect for maintaining your stove. Unlike a typical ShopVac, the ASH VACUUM is specifically designed for handling ash and ensuring a thorough, safe clean.
Professional Service and Cleaning Maintenance
Heart Line Stove Shop maintains a full staff of experienced, qualified, and trained technicians available for in-home service. We are committed to delivering expert service every time.
When you choose Heart Line Stove Shop, you’re getting quick, efficient solutions from certified technicians. Only technicians employed by Certified Dealers can provide the level of service and expertise that ensures your stove operates at its best.
- Factory Trained & NFI Qualified Technicians: Our technicians are fully insured, and our service trucks are equipped with state-of-the-art diagnostic and testing devices, available only from the appliance manufacturer. We also carry OEM service and repair parts should the need arise.
- OEM Parts Warranty: If a part needs to be replaced, our technicians will diagnose the issue and replace only the necessary parts with those covered by the OEM Parts Warranty.
- Warranty Claims: If a failed component is covered by warranty, Heart Line Stove Shop will handle the entire warranty claim process for you. This is a service available only through a Certified Dealer.
When you choose Heart Line Stove Shop, you’re getting quick, efficient solutions from certified technicians. Only technicians employed by Certified Dealers can provide the level of service and expertise that ensures your stove operates at its best.
Schedule Your Service Today!
Call Heart Line Stove Shop to schedule an appointment or learn more about our maintenance services at 603-532-4513.
Call Heart Line Stove Shop to schedule an appointment or learn more about our maintenance services at 603-532-4513.
Pellet Stove Cleaning & Maintenance Service
At Heart Line Stove Shop, we offer comprehensive cleaning and maintenance services for all the stoves we sell. Our expert team is dedicated to helping you troubleshoot your stove, ensuring it runs smoothly for years to come. If you're experiencing issues, don’t hesitate to give us a call—we’ll help you get your stove back in action as quickly as possible.
Common Pellet Stove Issues & How to Fix Them
1. Air Leaks and Door Seals: A common issue in pellet stoves is air leaks through worn door seals, which can lead to poor burning and creosote buildup. Inspect your stove’s door seals regularly to ensure a tight fit. Preventative maintenance like replacing door and ash pan gaskets will help extend the life of your stove.
2. Use Quality Pellets: Pellet stoves perform best when high-quality pellets are used. Poor-quality pellets can lead to inefficiency, clogging, and excessive buildup. Opt for dry, quality pellets, as they burn cleanly and reduce the need for frequent maintenance.
3. Stove Won’t Light: If your stove refuses to light, it’s often a buildup of ash or debris in the burn pot that’s preventing ignition. Regular cleaning of the burn pot, heat exchangers, venting, and air intakes can solve most lighting problems.
4. Poor Pellet Feeding: If pellets aren’t feeding properly into the burn pot, it could be due to a jam in the auger, wet pellets, or excessive dust buildup in the hopper. Regularly check the hopper for obstructions and clean it out as needed. If the auger motor is faulty or the auger is worn, repairs may be necessary.
5. Pellet Stove Burning Poorly: If your stove is producing excessive smoke or soot, the issue may be with the pellets or the stove’s maintenance. Clean the stove and venting, check the door seals, and consider switching to a different brand of pellets. Ensure that your venting system is properly installed, with no more than 90-degree elbows and a horizontal length of no more than 5 feet.
6. Troubleshooting Tip: To keep your pellet stove working optimally, make sure to clean all components as recommended by the manufacturer. Regular maintenance prevents most issues from arising and ensures efficient operation.
Fact: There is no such thing as a maintenance-free pellet stove. All appliances require care and attention. A clean stove is a happy, efficient stove!
Common Pellet Stove Issues & How to Fix Them
1. Air Leaks and Door Seals: A common issue in pellet stoves is air leaks through worn door seals, which can lead to poor burning and creosote buildup. Inspect your stove’s door seals regularly to ensure a tight fit. Preventative maintenance like replacing door and ash pan gaskets will help extend the life of your stove.
2. Use Quality Pellets: Pellet stoves perform best when high-quality pellets are used. Poor-quality pellets can lead to inefficiency, clogging, and excessive buildup. Opt for dry, quality pellets, as they burn cleanly and reduce the need for frequent maintenance.
3. Stove Won’t Light: If your stove refuses to light, it’s often a buildup of ash or debris in the burn pot that’s preventing ignition. Regular cleaning of the burn pot, heat exchangers, venting, and air intakes can solve most lighting problems.
4. Poor Pellet Feeding: If pellets aren’t feeding properly into the burn pot, it could be due to a jam in the auger, wet pellets, or excessive dust buildup in the hopper. Regularly check the hopper for obstructions and clean it out as needed. If the auger motor is faulty or the auger is worn, repairs may be necessary.
5. Pellet Stove Burning Poorly: If your stove is producing excessive smoke or soot, the issue may be with the pellets or the stove’s maintenance. Clean the stove and venting, check the door seals, and consider switching to a different brand of pellets. Ensure that your venting system is properly installed, with no more than 90-degree elbows and a horizontal length of no more than 5 feet.
6. Troubleshooting Tip: To keep your pellet stove working optimally, make sure to clean all components as recommended by the manufacturer. Regular maintenance prevents most issues from arising and ensures efficient operation.
Fact: There is no such thing as a maintenance-free pellet stove. All appliances require care and attention. A clean stove is a happy, efficient stove!
Chimney & Venting Service
Heart Line Stove Shop is proud to offer expert services for a variety of chimney and venting issues. Whether you have a fireplace or a wood stove, maintaining your chimney is crucial to ensure safety, efficiency, and optimal performance. Our services include:
- Chimney Relining
- Chimney Cleaning and Inspection
- Chimney Caps and Crown Repairs
Schedule Your Chimney Service Today!
Call Heart Line Stove Shop to schedule an appointment for chimney or venting services at 603-532-4513.
Call Heart Line Stove Shop to schedule an appointment for chimney or venting services at 603-532-4513.
